RETURN POLICY FOR Kk2 trading products
NO LONGER WANTED PRODUCTS
Considering the nature of Kk2 trading’s Products and Services, purchases executed in Kk2 trading’s wholesale store are exempt from the right to return.
DAMAGED / D.O.A.
If the products that you received does not match with your original order, or the products that you received are damaged on arrival beyond any possibility of use, Kk2 trading would do its best effort to find the origin of the mistake and if such mistake is attributable to Kk2 trading, we will make it right. All items must be intact prior to return, specifically any bag or wrapper should not be opened, otherwise we will have to send it back to you at your cost.
For Kk2 trading to be able to process any return is strictly necessary that you will open a Return Merchandise Authorization (“RMA”) number in our support system at https://support.kk2trading.com. Please, fulfill the report and include a detailed description, pictures, videos and/or any other media that you esteem useful to support your return claim. We will review your case and as a result we may issue a RMA number to you. In such case, please proceed as follows to return us the merchandise:
Place the product in its original packaging in a box or envelope suitable for shipping.
2. On the OUTSIDE of the box or envelope, please write the following information:
or “Kk2 trading”.
o Your name and surname
o Your original order number, (which you can find in the “My orders” section of your user account)
The return address is:
KRONEHOEFSTRAAT 66 1E VERD. 4, 5622 AC Eindhoven, The Netherlands.
3. Once you have completed the previous steps, you can send us the package together with the receipt of the returning shipping costs.
4. When processing your refund, the corresponding amount will be refunded using the original payment method. We will refund the outboung shipping costs and the returning shipping costs. Once we have received and processed your refund, you will receive a refund confirmation email. Any other communication regarding the return should be held through our support system.
NONE OF THE ABOVE CASES
If none of the above fits your situation, please contact us via email.
DELAYS IN REFUNDS
If after some days that we confirmed that we processed your refurn you have not yet received it, first check your bank account. Then contact your bank, there is often a little processing time before a refund is executed but your bank may be able to see that the transfer has been already issued but not cleared in your bank account yet.
If you have done all of this and have not yet received your refund, contact us through your case in our support system.
RETURN POLICY FOR 3rd party products
Gemmacert’s products are subject to Gemmacert’s own return policy and warranty, and are to be dealt directly with Gemmacert. Please check them at: https://gemmacert.com/index.php/terms-conditions/